Terms of Service

01Agreement to these terms

These Terms of Service (“Terms”) are a legal agreement between you and Nexora Media Solution LLC (“Nexora”, “we”, “us” or “our”), a company based in Dallas, Texas. They apply to your use of our website at nexoramedia-solution.online and to any services you buy from us.

By using our website, contacting us or purchasing a plan, you confirm that you have read and agree to these Terms and to our Privacy Policy. If you are using our services for a business, you confirm that you have authority to bind that business. If you do not agree, please do not use our website or services.

02Our services

Nexora is a creative agency. Our services include logo and brand identity, web design and development, social media content, marketing and strategy, content creation and brand consultation.

The details of each service, including what is included, the timeline and the price, are described in the plan you choose or in a written proposal or quote we send you. If there is a conflict between these Terms and a signed proposal, the proposal applies to that project.

03Plans, pricing and payment

• Pricing. Prices are shown in US dollars on our pricing page or in your quote. We may change our prices at any time, but a change will not affect a plan you have already paid for until it renews.
• Billing. Monthly plans are billed in advance and renew automatically each month until you cancel. One-off projects are billed as set out in your quote.
• Cancellation. You can cancel a monthly plan at any time by emailing us before your next renewal date. Cancellation takes effect at the end of the current billing period.
• Late payment. If a payment fails or is late, we may pause work until the balance is paid.
• Refunds. Because our work begins soon after you order, fees are non-refundable once work has started, unless we agree otherwise in writing or the law requires it.
• Taxes. You are responsible for any taxes that apply to your purchase, other than taxes on our income.

04Project process and revisions

We will work with you to understand your goals, then share drafts for your feedback. The number of revision rounds depends on your plan or quote. Extra revisions or changes outside the agreed scope may be charged separately, and we will tell you before any extra cost applies.

Timelines we give are estimates. They depend on you sending feedback, content and approvals promptly, and delays on your side may move delivery dates.

05Your responsibilities

To deliver good work, we need your help. You agree to:

• Give us accurate information, and the text, images, logos and other materials we ask for (“Client Content”)
• Make sure you own or have permission to use all Client Content, and that it does not infringe anyone else’s rights or break the law
• Respond to requests for feedback and approvals in a reasonable time
• Keep any account details or passwords you share with us secure

06Intellectual property

Your work

Once you have paid in full, you own the final deliverables we create specifically for you, such as your finished logo, website design and content. Until payment is received in full, we keep ownership of the work and you may not use it publicly.

Our materials

We keep ownership of our pre-existing tools, templates, code libraries, methods and know-how, as well as the content on our own website. You get a non-exclusive licence to use any of these that are built into your deliverables, only as part of those deliverables.

Portfolio

Unless you ask us in writing not to, we may show the finished work in our portfolio and marketing materials to show what we do.

Third-party materials

Some projects use stock images, fonts or software owned by others. These are subject to their own licences, which we will tell you about where it matters.

07Acceptable use

When you use our website or services, you agree not to:

• Break any law or use our work for anything illegal, harmful, deceptive or hateful
• Infringe or misuse anyone’s intellectual property or privacy
• Try to gain unauthorised access to our website, systems or other users’ data
• Introduce viruses or other harmful code, or disrupt how our website works
• Copy, scrape or resell our website content without our written permission

We may refuse or stop work that breaks these rules.

08Third-party services and links

Our website and services may link to or rely on third-party services such as hosting providers, payment processors and social media platforms. We do not control them and are not responsible for their content, availability or practices. Your use of those services is subject to their own terms.

09Disclaimers

We work hard to deliver high-quality results, but our website and services are provided “as is” and “as available”. To the fullest extent the law allows, we make no promises or warranties, express or implied, including about merchantability, fitness for a particular purpose or non-infringement.

We cannot guarantee specific business results, such as particular sales, traffic, search rankings or follower growth, because these depend on many factors outside our control.

10Limitation of liability

To the fullest extent the law allows, Nexora and its owners, employees and contractors will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, arising from your use of our website or services.

Our total liability for any claim relating to our services is limited to the amount you paid us in the three (3) months before the event that caused the claim. Nothing in these Terms limits liability that cannot be limited by law.

11Indemnification

You agree to defend and hold harmless Nexora and its owners, employees and contractors from claims, losses and expenses (including reasonable legal fees) arising from your Client Content, your breach of these Terms or your misuse of our services.

12Termination

You may stop using our services at any time, subject to the cancellation terms above. We may suspend or end your access or any ongoing work if you breach these Terms, fail to pay, or use our services in a way that creates risk or harm for us or others.

When these Terms end, sections that by their nature should continue will continue, including those on payment, intellectual property, disclaimers, limitation of liability and governing law.

13Governing law and disputes

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. We encourage you to contact us first so we can try to settle any dispute informally.

If we cannot, you and Nexora agree that any legal action will be brought only in the state or federal courts located in Dallas County, Texas, and you consent to their jurisdiction.

14Changes to these Terms

We may update these Terms from time to time. When we do, we will change the “Last updated” date at the top of this page. If you keep using our website or services after a change, you accept the updated Terms.

15Contact us

If you have questions about these Terms, please get in touch: